Patient Access Service Representative

Akron Children's Hospital • Boardman, OH

2d • Onsite

About The Position

The Patient Access Service Representative performs initial contact for patient access admitting services, emergency department, and outpatient registration duties. The role supports the Boardman Emergency Department and Diagnostic Imaging Registration. It is a part-time position of 16 hours per week, primarily afternoons and evenings, with a 3:30 p.m., 4:00 p.m., or 5:00 p.m. start time. Weekend and holiday rotation is included.

Requirements

• High school diploma or equivalent required.
• Experience interacting with patients/customers across applicable age groups, with understanding of their needs for self-respect and dignity, required.
• Experience working with all levels within an organization required.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software required.

Nice To Haves

• Experience in registration, insurance verification/pre-certification, patient accounts, and/or customer service functions, preferably in a medical setting.
• Knowledge of medical terminology or documented certification of class completion.
• Healthcare experience.
• Minimum two years of relevant experience is preferred.
• Experience in medical-field registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service departments in service industries.

Responsibilities

• Perform initial contact for patient access admitting services, emergency department, and outpatient registration duties, including pre-admission and admission data collection and ongoing maintenance of inpatient bed and patient census activity.
• Process medical-record discharges and retrieve medical records, as applicable.
• Register complete and accurate social, demographic, and financial information to create patient records in the system.
• Obtain appropriate signatures on forms required to treat patients and bill insurance.
• Prepare forms and patient ID cards.
• Confirm financial eligibility when applicable.
• Process patient records and financial folders.
• Maintain and control cash flow of payments and daily deposits.
• Perform other duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED