Patient Access Service Representative

Akron Children's Hospital•Boardman, OH

2d•Onsite

About The Position

The Patient Access Service Representative performs initial contact for patient access admitting services, emergency department, and outpatient registration. The role collects pre-admission and admission data; updates and maintains inpatient admission information and bed/patient census activity; processes medical-record discharges and retrieves records as applicable; and registers accurate social, demographic, and financial information to create patient records. The representative obtains required signatures for treatment and insurance billing, prepares forms and patient identification cards, confirms financial eligibility when applicable, processes patient records and financial folders, and maintains control of payment cash flow and daily deposits. Other duties may be assigned. This is a part-time, 16-hour-per-week onsite position supporting the Boardman Emergency Department and Diagnostic Imaging Registration. The schedule is variable, primarily midnight shifts, with start times of 7:00 p.m., 9:00 p.m., and 11:00 p.m., and includes weekend and holiday rotation.

Requirements

High school diploma or equivalent.
At least 2 years of relevant experience is preferred.
Experience interacting with patients/customers across applicable age groups, with an understanding of their needs for self-respect and dignity.
Experience working with all levels within an organization.
Proficiency in MS Office (Outlook, Excel, and Word) or similar software.

Nice To Haves

Experience in registration, insurance verification/pre-certification, patient accounts, and/or customer service functions, preferably in a medical setting.
Knowledge of medical terminology or documented certification of class completion.
Healthcare experience.
Medical-field experience in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service departments in service industries.

Responsibilities

Perform initial contact for patient access admitting services, emergency department, and outpatient registration.
Collect pre-admission and admission data.
Process inpatient admissions and updates, and maintain inpatient bed/patient census activity.
Process medical-record discharges and retrieve medical records as applicable.
Register accurate social, demographic, and financial information to create patient records in the system.
Obtain required signatures on forms for patient treatment and insurance billing.
Prepare forms and patient ID cards.
Confirm financial eligibility when applicable.
Process patient records and financial folders.
Maintain and control payment cash flow and daily deposits.
Perform other duties as required.