Patient Access Customer Service Representative

R1 • Marquette, MI

1d • Onsite

About The Position

The Patient Access Customer Service Representative is the first point of contact for patients at LifePoint Peninsula Medical Center Lab in Marquette, Michigan. This on-site, frontline healthcare customer service role supports patients and families through check-in and registration, helping them access care efficiently and compassionately. The representative works across computer systems, handles phone calls, gathers and enters accurate patient information, explains insurance and cost details, and collaborates with care teams to support smooth patient flow. R1 provides training, and prior healthcare experience is not required.

The schedule is 7:30 a.m. to 4:00 p.m. Monday through Thursday and 7:30 a.m. to 3:30 p.m. Friday. The US-based position pays $16.00–$21.10 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training. The role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for growth within R1.

Requirements

• Exceptional customer service experience, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; not required.

Responsibilities

• Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays and answer patient questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training provided for the role.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED