Patient Access Customer Service Representative
About The Position
The Patient Access Customer Service Representative is the first point of contact for patients, providing fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The role is on-site at LifePoint Saline Memorial Hospital in Benton, Arkansas, with a schedule of Thursday through Saturday, 5 p.m. to 5 a.m., plus a rotating six-hour shift on Wednesday. The representative assists patients and families with check-in and registration, answers phones, gathers patient information, and works across multiple computer systems. They help minimize registration delays, respond to questions, navigate insurance and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable. The role collaborates with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. The position offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for growth within R1.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
