Part Time - Patient Access Customer Service Representative

R1 RCM•Missoula, MT

7d•$16 - $23•Onsite

About The Position

The Patient Access Customer Service Representative is the first point of contact for patients, helping them access care quickly and compassionately. This on-site, part-time position is based at LifePoint Community Medical in Missoula, Montana, and is scheduled for Saturdays from 8:30 a.m. to 1:30 p.m. The role supports the patient experience, hospital operations, and revenue cycle success through accurate registration and customer service. Training is provided, and healthcare experience is not required.

Requirements

Exceptional customer service experience and strong communication and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask, prioritize quickly, and maintain attention to detail.
Comfort with shifting priorities based on patient needs.
High school diploma or GED.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
Answer phones and quickly gather accurate patient information in a fast-paced environment.
Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
Build trust with patients who may be ill, anxious, confused, or overwhelmed.
Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to support smooth patient flow.