Patient Access Representative (Part-time)

Ely-Bloomenson Community Hospital•Ely, MN

About The Position

The Patient Access Representative performs general clerical duties related to admitting and discharging hospital inpatients and outpatients. The role also supports Nursing Service staff with patient charting, telephone calls, and messages. Responsibilities include greeting and assisting patients, checking patients in and out for appointments, answering inquiries, accurately documenting and updating patient and appointment information, and handling information from ambulance services during emergencies. The representative must provide courteous service and work effectively under pressure in stressful emergency situations. The position is part-time, with a schedule of 32–63 hours per two-week pay period. The schedule rotates across days, evenings, and weekends, with shifts shared evenly among team members on a weekly rotation. The stated wage range is $20.42–$24.29 per hour. Benefits and eligibility may vary based on FTE status, and daycare enrollment is based on availability. Offers are contingent on passing a background study, fingerprinting, and reference checks.

Requirements

High school diploma or equivalent.
Experience and knowledge in Microsoft Office, including Outlook.

Nice To Haves

Experience using EPIC.
Courses in business and computers.
Completion of a Medical Secretary, Ward Clerk, or Health Unit Coordinator certification.

Responsibilities

Perform general clerical duties related to admitting and discharging hospital inpatients and outpatients.
Assist Nursing Service staff with patient charting, answering telephones, and taking messages.
Greet and assist patients in a professional and courteous manner.
Check patients in and out for medical appointments accurately.
Answer phones and address a variety of inquiries while providing customer service.
Accurately document insurance, personal information, payment methods, and other patient information.
Accurately update patient files and appointment information.
Work effectively under pressure during stressful patient emergency situations.
Take information from ambulance services during emergencies.

Benefits

Paid vacation, sick and safe time, and paid holidays.
Medical insurance plans through Blue Link, with up to a $4,000 annual EBCH HSA contribution based on plan enrollment.
Dental insurance.
Vision insurance, with the policy paid 100% by EBCH.
403(b) retirement plan with EBCH contribution.
Health Care and Dependent Care FSA.
Short-term and long-term disability insurance, with policies paid 100% by EBCH.
$75,000 life and AD&D insurance plan, with policies paid 100% by EBCH.
Optional supplemental life insurance for the employee and family at a low rate.
On-site employer daycare with discounted employee rates, subject to availability.
Bucketlist Rewards and Employee Recognition Program.
Employee Assistance Program.