Patient Access Representative - Part Time Days

St. Luke's University Health Network•Easton, PA

About The Position

The Patient Access Representative manages the full patient registration process for patients seen at St. Luke’s University Health Network outpatient and/or Emergency Department locations. Responsibilities include accurately identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting payments at the point of service, and resolving registration-related work queue items. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle departments to support a positive patient experience, clean claims, and payment for services. Occasional travel between campuses or regional locations may be required. The role also includes greeting and directing patients and visitors, answering facility calls, promoting MyChart and patient self-service tools, assisting with Welcome Kiosk and On My Way technology, and obtaining required insurance referrals and pre-certifications. Representatives must cross-train in applicable areas and locations. This is a part-time position scheduled from 10:30 AM to 5:00 PM for 16 hours per week.

Requirements

High school graduate or equivalent required.
Excellent customer service and interpersonal skills required.
General computer experience required.
Ability to type fluently, accurately, and quickly required.
Ability to sit or stand for up to 8 hours per day, including periods of 4 or more hours at a time.
Frequent use of hands and fingers for data entry.
Frequent walking and ability to push a wheelchair weighing up to 250 pounds.
Ability to occasionally carry or lift up to 15 pounds.
Hearing sufficient for normal conversation and general vision.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of a health information system, specifically Epic.

Responsibilities

Correctly identify and validate patients in the hospital information system and report possible identity theft situations for appropriate escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider information, diagnoses, insurance and guarantor verification, real-time eligibility checks, and point-of-service collections.
Resolve registration-related patient, account, and claim edit work queue errors, contacting provider offices or reviewing charts for diagnosis and medical necessity information as needed.
Cross-train in all applicable areas of the location or region, including outpatient and Emergency Department areas where required.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policies where applicable.
Answer internal and external calls on the department or facility line and provide appropriate information about the facility and its services.
Promote use of the MyChart patient portal and patient self-service capabilities.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring arrivals and the patient journey.
Contact SLPG practices or the Network Prior Authorization Department to obtain insurance referrals and pre-certifications when needed before service.
Obtain medical license numbers, NPI, and UPIN for new outpatient provider entries through appropriate websites.