Patient Access Representative - Part time

Essentia Health • Duluth, MN

4d

About The Position

This position greets customers and facilitates patient registration in a timely, professional, and courteous manner. It obtains demographic and financial information from patients or representatives through face-to-face and virtual interactions, providing Essentia Health with the documents and data needed for appropriate care and compliant, accurate registration and billing.

The role serves as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers. It completes patient checkout, schedules follow-up appointments according to physician orders, and provides cost estimates and itineraries for upcoming appointments.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information needed to ensure appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as necessary.
• Perform point-of-service data collection, including identifying and collecting patient co-payments and down payments; reconcile the cash drawer and report daily deposit records related to co-payment collection.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and in a caring manner with patients, coworkers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer patients to the clinical team as needed.
• Sanitize registration equipment between each use and restock basic supplies.
• Complete patient checkout, schedule follow-up appointments per physician orders, and provide cost estimates and itineraries for upcoming appointments.
• Perform other clerical duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance, along with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed