Part-Time Patient Access Representative Associate
About The Position
As a Part-Time Patient Access Representative Associate, you will support the Allina Health account as an Optum employee. You will be a first point of contact for patients, providing logistical assistance and a compassionate, welcoming presence while helping them navigate care and access health services. The position is located at 200 State Avenue, Faribault, Minnesota, 55021. You will greet patients, assist with registration and paperwork, verify demographic and insurance information, explain costs and financial assistance options, resolve registration or claim issues, and support telephone inquiries and scheduling. The role may also involve mentoring staff and gathering medical record information. The position requires daytime training hours for the first three weeks, followed by availability for both day and evening shifts based on business needs, as well as weekends and holidays.
Requirements
- At least 6 months of customer service experience.
- Intermediate proficiency with Microsoft Office products.
- Ability to work standard daytime hours Monday through Friday for the first 3 weeks after hire, in alignment with the training schedule.
- Ability to work both day and evening shifts weekly, with start times varying according to business needs.
- Ability to work holidays and weekends.
- Must be at least 18 years old.
Nice To Haves
- Revenue Cycle experience.
- General office experience.
- Epic experience.
Responsibilities
- Greet and welcome patients in person, provide a supportive first impression, and direct them to appointments and procedures.
- Collect and verify demographic, insurance, and benefits information, interpret results, and obtain necessary signatures.
- Check in and interview patients to complete required paperwork, including financial assistance applications and requests for information forms.
- Obtain and explain cost information, collect co-pays and deductibles, and counsel patients on available financial assistance programs.
- Address and resolve claim issues or registration errors, documenting issues and resolutions in the electronic medical record.
- Use available resources, tools, and procedures to complete registration for accounts and assigned work queues.
- Provide customer service for inbound and outbound telephone calls, communicating clearly and resolving patient inquiries promptly.
- Assist in scheduling add-on appointments as needed.
- May mentor other staff, provide technical or functional direction, and gather medical record information.
- Perform other duties as assigned to support the needs of the healthcare environment.
Benefits
- Paid Time Off accrued starting with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Saving Account.
- Dental, vision, life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- A $1,500 sign-on bonus for eligible external applicants.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
