Patient Access Representative (Part Time)
About The Position
The Patient Access Representative provides a positive experience for patients and families while registering patients for outpatient visits. The role uses strong communication and customer service skills to accurately identify and select the correct patient, obtain complete demographic and insurance information, identify uninsured patients for referral to Medical Assistance or Charity Care evaluation, retrieve orders, confirm medical necessity, and answer phones. This is a pool position that rotates among Abington Main Campus, Warminster, Blue Bell, and Willow Grove. The schedule is Tuesday through Thursday for 20 hours per week.
Requirements
- High school diploma or GED.
- Three years of customer service experience.
Nice To Haves
- Associate’s degree in Healthcare or Business Administration.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson's values.
- Gather accurate demographic and insurance information.
- Request and scan photo identification and insurance cards.
- Verify insurance coverage, referrals, and authorizations.
- Collect patients’ out-of-pocket liability at the time of service.
- Register patients and accurately search for and select the correct patient.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Retrieve orders, confirm medical necessity, and answer phones for outpatient visits.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
