Patient Access Representative - Part-Time

Mercy • Perry, GA

1d

About The Position

The Patient Access Representative is often the first point of contact for patients and is expected to deliver a high standard of customer service and compassion while following Mercy’s mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities and may involve scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative obtains accurate patient information and enters it into patient records, while maintaining knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation agency requirements. This is a part-time position at Mercy Hospital Perry, scheduled for 32 hours per week across days, evenings, and nights, with rotating holidays and weekends.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing.
• Excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge of and experience with various computer systems.
• Ability to use a 10-key calculator and computer keyboard.

Nice To Haves

• 1–3 years of clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college helpful.

Responsibilities

• Provide compassionate, high-standard customer service as a first point of contact for patients.
• Facilitate patients’ entry into Mercy facilities.
• Perform scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection as applicable.
• Obtain accurate patient data and enter it into patient records.
• Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED