Patient Access Representative - Part-Time

Quincy Medical Group • Quincy, IL

8d • $15 - $23

About The Position

As a Patient Access Representative at Quincy Medical Group, you will often be one of the first people patients interact with. You will help create a welcoming, organized experience by assisting with registration, scheduling, patient information, and other front-office needs. The role is suited to someone who enjoys helping people, communicates well, takes pride in accuracy, is dependable, and is comfortable learning new systems. Healthcare experience is helpful but not required.

This is a part-time, patient-facing position in a fast-paced healthcare environment. The schedule varies based on department needs, and evening and weekend availability is required. Priorities and patient volumes may change throughout the shift.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills and a genuine desire to help others.
• Comfort using computers and ability to learn electronic medical record, scheduling, and registration systems.
• Strong attention to detail and ability to accurately enter and verify information.
• Ability to stay organized and adjust priorities in a busy environment.
• Dependability and ability to work the evening and weekend hours required by the position.

Nice To Haves

• Previous customer service, healthcare, reception, scheduling, or administrative experience; experience is preferred but not required.

Responsibilities

• Welcome patients and visitors and provide friendly, professional assistance throughout check-in and registration.
• Accurately verify and update patient demographics, insurance information, and other required information.
• Schedule and manage patient appointments and explain next steps and appointment details to patients.
• Answer incoming calls, respond to questions, and direct patients to the appropriate department or resource.
• Collect applicable payments and provide information about patient financial responsibilities within established guidelines.
• Maintain accurate information in the electronic medical record and protect patient privacy and confidentiality.
• Communicate with providers, clinical staff, and other departments to support efficient patient flow and resolve scheduling or registration needs.
• Balance multiple priorities while maintaining accuracy, professionalism, and a positive patient experience.
• Perform other duties as assigned to support department operations.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• $2,625 tuition reimbursement per year.
• Immediate 401(k) match.
• A culture committed to community engagement and social impact.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED