Patient Access Customer Service Representative

R1•Sylva, NC

12d•Onsite

About The Position

The Patient Access Customer Service Representative is the first point of contact for patients, providing fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports the patient experience, hospital operations, and revenue cycle success. The position is on-site at LifePoint Harris Medical Park of Franklin in Franklin, North Carolina, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Healthcare experience is not required; training is provided.

Requirements

Exceptional customer service experience, communication skills, and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask, prioritize quickly, and maintain strong attention to detail.
Comfort with shifting priorities based on patient needs.
High school diploma or GED.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
Answer phones and gather accurate patient information in a fast-paced environment.
Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
Build trust with patients who may be ill, anxious, confused, or overwhelmed.
Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to support smooth patient flow.