Evening/Overnight Customer Service Representative

Affiliated Monitoring • Union, NJ

9d

About The Position

Affiliated Monitoring is hiring Customer Service Representatives for evening or overnight shifts in its 24/7/365 call center operations. The role is based in a clean, modern call center environment and involves monitoring emergency alarm signals, assisting customers, and helping protect people and keep them safe. Schedules are consistent from week to week, include weekend work, and overtime is voluntary. The position starts at $19 per hour and includes fully paid training. The next training class begins November 30, 2026, and runs Monday through Friday from 8:00 a.m. to 4:30 p.m. Several evening or overnight schedule options are available.

Requirements

• High school diploma or GED.
• Reliable transportation.
• One year of prior customer service experience in a call center environment.
• Attention to detail.
• Solid communication skills.
• Willingness to learn new skills, systems, processes, and procedures.
• Interest in working in a fast-paced call center environment and helping protect people.

Responsibilities

• Monitor emergency alarm signals in a clean and modern call center environment.
• Provide excellent customer service to customers.
• Collect information from customers to update their accounts.
• Follow company processes and procedures to ensure proper handling of each alarm.
• Dispatch emergency services such as police, fire department, or EMS when needed.

Benefits

• Fully paid training.
• Paid vacation.
• Paid holidays.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED