Part Time Patient Registration - Customer Service Representative

R1 • Nashville, TN

1d • Onsite

About The Position

At R1, a Patient Registration Customer Service Representative helps patients check into the hospital and serves as a friendly, reassuring first point of contact. The role supports patients through registration, answers questions clearly and compassionately, and gathers accurate information in a fast-paced environment. The representative may assist patients who are ill, anxious, confused, or overwhelmed and works alongside clinicians and emergency staff.

The work includes using multiple computer systems, handling phone calls and in-person interactions, navigating insurance and coverage details, and adapting to interruptions during urgent care situations. The position is described as an active role that involves being on your feet and responding quickly. Healthcare experience is not required; training is provided. The position is at Ascension St. Thomas West Hospital and is listed as PRN/as needed, with a minimum of 48 hours required per month, 24 hours on call, and additional shifts available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Ability to work on your feet and respond quickly in a dynamic environment.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details, with training provided.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Professional learning and career-growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED