Customer Service Representative - Part Time Patient Registration
About The Position
The Customer Service Representative supports patient registration at Intermountain Cassia Regional Hospital. The role helps patients check into the hospital by collecting and accurately entering patient and insurance information, answering questions, and providing compassionate assistance to patients who may be ill or worried. Registration work involves computers, phones, multiple programs and screens, and coordination around physician and nurse check-ins. Staff may need to pause registration when clinicians provide emergent care. The environment is busy and fast-paced, and the work often involves standing and assisting patients in person. R1 provides training, and previous healthcare experience is not required. Applicants must be up to date on vaccinations and pass a drug test and background check before hire. The position is part-time and PRN as needed/on-call.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Ability to multitask, learn technology quickly, type, and answer phones.
- Must be up to date on all vaccinations and pass a drug test and background check prior to hire.
- Prepared to work in a hospital/lab environment where illness and injuries may be seen.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Collect patient and insurance information accurately and enter it across multiple screens and programs.
- Answer phones and patients’ questions during registration.
- Listen compassionately, ask follow-up questions, build rapport, and help ease patients’ anxiety.
- Work around clinician interruptions for emergent clinical care.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
