Customer Service Representative - Part Time Patient Registration
About The Position
As a Customer Service Representative in Patient Registration, you help patients check into the hospital and answer their questions during registration. You collect and enter patient and insurance information accurately and quickly while listening with compassion and responding to patients’ concerns. The role involves working across multiple computer screens and programs, typing, answering phones, and coordinating registration around clinician interruptions for emergent care. The environment is fast-paced and may involve standing while assisting patients. You should be prepared to encounter illness and injuries and to support people who may be worried or very ill. Healthcare experience is not required; training is provided. This is described as a starting point for a healthcare career at R1.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Ability to multitask and learn technology quickly.
- Ability to type and answer phones.
- Must be up to date on all vaccinations and pass a drug test and background check prior to hire.
- Must be prepared to see illness and injuries in a hospital/lab environment.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and answer questions during registration.
- Collect and accurately enter patient and insurance information across multiple screens and programs.
- Use computers and answer phones in a busy environment.
- Listen to patients’ concerns, ask follow-up questions, and build rapport to help ease anxiety.
- Assist patients with completing registration, often while on your feet.
- Work around clinicians who may interrupt registration to provide emergent clinical care.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
