Customer Service Representative - Part Time Patient Registration
About The Position
As a Customer Service Representative in Patient Registration, you will help patients check into the hospital by collecting and entering registration information accurately and efficiently. You will answer questions, listen compassionately to patients’ concerns, and build rapport while helping ease anxiety. The position involves working with computers, phones, and multiple programs and screens in a busy hospital or laboratory environment. You may be interrupted by clinicians providing emergent care, assist patients while standing, and encounter people who are ill or injured. R1 provides training; prior healthcare experience is not required. Candidates must be up to date on vaccinations and pass a drug test and background check before hire. The role is part-time and PRN as needed/on-call at Intermountain American Fork.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Ability to multitask, learn technology quickly, type, and answer phones.
- Comfort working in a hospital or laboratory environment and seeing illness and injuries.
- Must be up to date on all vaccinations and pass a drug test and background check before hire.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Collect and enter patient and insurance information accurately across multiple programs and screens.
- Answer phones and patients’ questions during registration.
- Listen carefully, ask follow-up questions, build rapport, and help address patients’ concerns and anxiety.
- Assist patients with registration in a busy environment, including when clinicians interrupt the process for emergent care.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
