Part Time Customer Service Representative - Patient Registration

R1 • Woodbury, TN

1d • Onsite

About The Position

The Patient Registration Customer Service Representative is the first point of contact for patients checking into Ascension St. Thomas Stones River Hospital. The role helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with people who may be ill, anxious, confused, or overwhelmed. The position is open to candidates without healthcare experience; training is provided in insurance basics and hospital workflows.

The work is fast-paced and involves moving among computer systems, phone calls, and in-person interactions while balancing accuracy and empathy. The representative works alongside clinicians and emergency staff and adapts to interruptions during urgent care situations. The role is PRN, as needed, with at least 48 hours required per month, including 24 hours on call; additional shifts are available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Ability to work at least 48 hours per month in a PRN, as-needed schedule, including 24 hours on call.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Use multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package
• Opportunities to learn, collaborate, and explore career paths

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED