Customer Service Representative - Part Time Patient Registration

R1 • Park City, UT

4d • Onsite

About The Position

The Customer Service Representative - Patient Registration is a frontline healthcare customer service role and the first point of contact for patients. The role supports timely access to care by registering patients efficiently, providing compassionate assistance to patients and families during check-in, answering questions, and helping create a positive patient experience. It involves working across multiple computer systems, handling phone calls and in-person interactions, entering patient and insurance information, collecting co-pays, and coordinating with clinical care teams.

The position is part-time PRN (as needed), based at Intermountain Park City, with a minimum of 48 hours per month and 24 hours on call. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with potential for career growth within R1.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Help minimize registration delays and answer patient questions clearly and compassionately.
• Support patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED