Patient Service Representative Medical - South County Per Diem

Thundermist Health•Wakefield, RI

2d•Onsite

About The Position

Thundermist Health Center is hiring a Patient Service Representative for its South County medical office. The role is the first point of contact for patients and families, helping ensure visitors are welcomed and supported while keeping practice operations running smoothly. Duties include registering patients, scheduling appointments, answering calls, collecting payments, and providing administrative support. The position supports patient-centered care, health equity, and service to diverse, underserved communities. This is a per diem position. Shifts are worked on a rotating schedule within clinical operating hours: 8:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 5:00 p.m. Saturday and Sunday. The schedule includes evenings, weekends, and holidays, and occasional overtime may be required during vacation periods or staffing shortages. Work is entirely onsite in a medical office setting at the South County location.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Accurate data-entry skills and the ability to manage high volumes in a fast-paced environment.
Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
Proficiency with computers, multi-line phone systems, and written message-taking.

Nice To Haves

Experience with payment or billing collections.
Experience in ambulatory care medical office settings.
Knowledge of medical terminology.

Responsibilities

Register patients by accurately entering demographic, insurance, and other required information into the system.
Schedule, confirm, cancel, and reschedule appointments based on provider availability and clinical appropriateness.
Verify insurance coverage and update patient records when information changes.
Collect co-payments and outstanding balances at the time of each visit.
Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
Answer incoming calls promptly and route them appropriately.
Take accurate, complete messages and document them according to Thundermist procedures.
Contact patients with appointment reminders and follow-up communication.
Complete end-of-day closing reports and reconcile daily transactions.
Identify and report operational issues to appropriate staff for timely resolution.