Patient Service Representative - South County

Thundermist Health Center•South Kingstown, RI

2d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients and families at Thundermist Health Center. The role supports a welcoming, patient-centered experience while helping medical practice operations run smoothly. Responsibilities include scheduling and registering patients, answering calls, collecting payments, and providing administrative support. This is a full-time, onsite position at the South County location. Shifts rotate within clinical operating hours: 8:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 5:00 p.m. Saturday and Sunday. The schedule includes evenings, weekends, and holidays, and occasional overtime may be required during vacation periods or staffing shortages. The work takes place in a medical office and involves using computers and multi-line phone systems, along with moderate physical activity such as walking, standing, sitting, bending, and stretching throughout the day.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Accurate data entry skills and the ability to manage high volumes in a fast-paced environment.
Commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Nice To Haves

Experience with payment or billing collections.
Experience in ambulatory care medical office settings.
Knowledge of medical terminology.

Responsibilities

Register patients by accurately entering demographics, insurance information, and other required data into the system.
Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
Verify insurance coverage and update records when information changes.
Collect co-payments and outstanding balances at the time of each visit.
Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
Answer incoming calls promptly and route them appropriately.
Take accurate messages and document them according to Thundermist procedures.
Contact patients with appointment reminders and follow-up communications.
Complete end-of-day closing reports and reconcile daily transactions.
Identify and report operational issues to appropriate staff for timely resolution.