Patient Service Representative - Pierce County
About The Position
Olympic Sports & Spine (OSS) is seeking a full-time, proactive, customer-service-driven Patient Service Representative to support patient services at its fast-paced clinics. The role performs front desk and daily operating functions, including patient communication, scheduling, insurance verification, follow-up, chart maintenance, filing, and communication with referral sources. OSS describes its clinics as supportive workplaces and provides comprehensive training and ongoing support. The listed opening is at the Gig Harbor YMCA location, with a Monday through Friday schedule from 9:00 a.m. to 6:00 p.m. The position also participates in educational activities and monthly staff meetings. Offers are contingent on completion of a background screening, which may include employment and education verification, credit checks where applicable, criminal record checks, and reference checks.
Requirements
- High school graduation or equivalent and three years of experience in an appropriately related position, or equivalent education and experience.
- Knowledge of insurance and the verification process.
- Knowledge of computer programs and business office procedures.
- Ability to operate a computer, scanner, fax/copy machine, and basic office equipment.
- Ability to operate a multi-line telephone system.
- Effective oral and written communication with patients, staff, insurers, and referral sources.
- Ability to read, understand, and follow oral and written instructions.
- Well organized, detail-oriented, and able to prioritize tasks.
- Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Receive incoming patient phone calls.
- Manage high-volume patient scheduling.
- Verify insurance and obtain required authorizations.
- Build and maintain patient charts.
- Collect outstanding patient payments, balance money nightly, and print reports.
- Maintain daily statistical log sheets, including follow-ups.
- Pull charts for the next day's appointments and make reminder calls.
- Work on the patient issue listing and task list daily to resolve issues.
- Communicate with OSS staff through Outlook email.
- Coordinate closely with billing and treating staff to resolve patient matters.
- Open and sort mail daily.
- Perform other related duties as required.
- Participate in educational activities and attend monthly staff meetings.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Life insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
