Patient Service Representative - King County
About The Position
Olympic Sports & Spine (OSS) is seeking full-time, proactive, customer-service-driven Patient Service Representatives to support its fast-paced clinics. The role processes patient service activities and performs front-desk operations, including patient communication, scheduling, insurance verification, chart maintenance, payment collection, and coordination with referral sources and OSS staff. OSS describes its clinics as supportive and provides comprehensive training and ongoing support. Openings are available in Federal Way, Monday through Friday, 8:00 a.m. to 5:00 p.m., and Covington, Monday through Friday, 9:00 a.m. to 6:00 p.m. Offers of employment are contingent on successful completion of a background screening process.
Requirements
- Knowledge of insurance and the verification process.
- Knowledge of computer programs and business office procedures.
- Ability to operate a computer, scanner, fax/copy machine, and basic office equipment.
- Ability to operate a multi-line telephone system.
- Effective oral and written communication with patients, staff, insurers, and referral sources.
- Ability to read, understand, and follow oral and written instructions.
- Well organized and detail-oriented, with the ability to prioritize tasks.
- High school graduation or equivalent and three years of experience in an appropriately related position, or equivalent education and experience.
Responsibilities
- Receive incoming patient phone calls and manage high-volume patient scheduling.
- Verify insurance coverage and obtain required authorizations.
- Build and maintain patient charts.
- Collect outstanding patient payments, balance money nightly, and print reports.
- Maintain daily statistical log sheets, including follow-ups.
- Pull charts for the next day's appointments and make reminder calls.
- Work on the patient issue listing and task list daily to resolve issues.
- Communicate with OSS staff through Outlook email.
- Coordinate with billing and treating staff to resolve patient matters.
- Open and sort mail daily.
- Perform other related duties and daily front-desk operating functions as required.
- Participate in educational activities and attend monthly staff meetings.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Life insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
