Patient Service Representative - Pierce County

Olympic Sports & Spine•Gig Harbor, WA

1d•Onsite

About The Position

Olympic Sports & Spine (OSS) is seeking a full-time, proactive, customer-service-driven Patient Service Representative (PSR) for its Gig Harbor YMCA clinic. The position is scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m. OSS describes its clinics as fast-paced, supportive environments and provides comprehensive training and ongoing support. The PSR processes patient-service activities and performs front-desk operating functions, including handling calls and scheduling, verifying insurance, following up on patient matters, maintaining charts, filing, and communicating with referral sources. The role also involves collecting and balancing payments, preparing reports, keeping daily logs, preparing charts and appointment reminders, sorting mail, communicating with staff, and participating in educational activities and monthly staff meetings. Offers are contingent upon satisfactory completion of a background screening process.

Requirements

High school graduation or equivalent and three years of experience in an appropriately related position, or equivalent education and experience.
Knowledge of insurance and the verification process.
Knowledge of computer programs and business office procedures.
Ability to operate a computer, scanner, fax/copy machine, and basic office equipment.
Ability to operate a multi-line telephone system.
Effective oral and written communication with patients, staff, insurers, and referral sources.
Ability to read, understand, and follow oral and written instructions.
Well organized and detail-oriented, with the ability to prioritize tasks.

Responsibilities

Receive incoming patient phone calls and manage high-volume patient scheduling.
Verify insurance coverage and obtain required authorizations.
Build and maintain patient charts; pull charts for the next day's appointments and make reminder calls.
Collect outstanding patient payments, balance money nightly, and print reports.
Maintain daily statistical log sheets, including follow-ups.
Work through the patient issue listing and task list daily to resolve issues.
Communicate with OSS staff through Outlook email.
Coordinate with billing and treating staff to resolve patient matters.
Open and sort mail daily.
Perform other related duties as required.
Participate in educational activities and attend monthly staff meetings.