Patient Service Representative South County
About The Position
The Patient Service Representative is the first point of contact for patients and families at Thundermist Health Center’s South County location. The role supports patient access and clinic operations by scheduling appointments, registering patients, answering calls, collecting payments, and helping ensure visitors feel welcomed and supported. The position contributes to patient-centered care and health equity for diverse and underserved communities. This is a full-time, entirely onsite role in a medical office. Shifts rotate within clinical operating hours: 8:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 5:00 p.m. Saturday and Sunday. The schedule includes evenings, weekends, and holidays. Occasional overtime may be required during vacation periods or staffing shortages.
Requirements
- High school diploma or GED.
- Excellent oral and written communication skills.
- Accurate data-entry skills and the ability to manage high volumes in a fast-paced environment.
- Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
- Proficiency with computers, multi-line phone systems, and written message-taking.
Nice To Haves
- Experience with payment or billing collections.
- Experience in ambulatory care medical office settings.
- Knowledge of medical terminology.
Responsibilities
- Register patients by accurately entering demographic, insurance, and other required information into the system.
- Schedule, confirm, cancel, and reschedule appointments based on provider availability and clinical appropriateness.
- Verify insurance coverage and update patient records when information changes.
- Collect co-payments and outstanding balances at the time of each visit.
- Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
- Answer incoming calls promptly and route them appropriately.
- Take complete, accurate messages and document them according to Thundermist procedures.
- Contact patients with appointment reminders and follow-up communication.
- Complete end-of-day closing reports and reconcile daily transactions.
- Identify and report operational issues to appropriate staff for timely resolution.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
