Patient Service Representative Medical - South County Per Diem

Thundermist Health Center•South Kingstown, RI

3d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients and families at Thundermist Health Center. The role supports patient access and a welcoming, organized medical office by scheduling and registering patients, answering calls, collecting payments, and providing administrative support. The position is per diem at the South County location and is performed entirely onsite. Shifts are scheduled within clinical operating hours on a rotating schedule that includes evenings, weekends, and holidays; occasional overtime may be required during vacation periods or staffing shortages.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Accurate data entry skills and the ability to manage high volumes in a fast-paced environment.
Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
Proficiency with computers, multi-line phone systems, and written message-taking.

Nice To Haves

Experience with payment or billing collections.
Experience in ambulatory care medical office settings.
Knowledge of medical terminology.

Responsibilities

Register patients by accurately entering demographic, insurance, and other required information into the system.
Schedule, confirm, cancel, and reschedule appointments based on provider availability and clinical appropriateness.
Verify insurance coverage and update records when information changes.
Collect co-payments and outstanding balances at the time of visits.
Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
Answer incoming calls promptly and route them appropriately.
Take complete, accurate messages and document them according to Thundermist procedures.
Contact patients with appointment reminders and follow-up communication.
Complete end-of-day closing reports and reconcile daily transactions.
Identify and report operational issues to appropriate staff for resolution.