Customer Service - Patient Registration Representative

R1 • Wichita, KS

1d • Onsite

About The Position

At R1, the Patient Access Representative is a frontline healthcare customer service role and the first point of contact for patients. The role supports timely access to care by providing fast, compassionate, and accurate registration and check-in services, while helping patients and families navigate moments that may be stressful or confusing. It contributes directly to patient experience, hospital operations, and revenue cycle success.

The position is based at Ascension Via Christi St. Joseph and is scheduled PRN, as needed, with a minimum requirement of 48 hours per month, including 24 on-call hours; additional shifts are available. R1 provides training, and the role offers experience in healthcare administration, patient access, insurance processes, and hospital operations, with opportunities for growth within R1.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High School Diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.
• Healthcare background; not required, as training is provided.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays to support timely access to care.
• Answer patient questions with confidence, clarity, and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, care teams, clinicians, and emergency staff to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED