Patient Service Representative

Patient First•Beltsville, MD

1d•Onsite

About The Position

The Patient Service Representative supports patient registration and front office operations, providing warm, friendly, compassionate service. The role assists patients with kiosk use, registers and discharges patients, verifies demographic, health, pharmacy, and insurance information, and handles billing questions, payments, receipts, and related cash management. The representative also responds to calls and correspondence, manages and scans documents, completes assigned tasks and reports, maintains supplies and the front office work area, and uses medical and office equipment as trained. The role may require work at any center due to staffing issues, emergencies, or reduced work, and breaks or mealtimes may be interrupted to meet patient care or operational needs.

Requirements

Must be 18 years of age or older.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the kiosk prior to registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond to Physician and Nurse requests respectfully and in a timely manner.
Communicate Patient First billing policies, including insurable and non-insurable charges.
Register patients accurately and promptly while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements when requested, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Complete cash management duties, including counting and accounting for money collected at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks within the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front office work area and complete other maintenance assignments as directed.
Verify daily reports are run at the end of the day.
Attend staff meetings as directed.
Be available to assist as needed, including when breaks or mealtimes are interrupted for patient care or center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.
Be willing to work at any center due to staffing issues, center emergencies, or a reduction of work.