Patient Service Representative - Outpatient Rehab (Per Diem)

Hartford Healthcare•Meriden, CT

About The Position

The Patient Service Representative provides professional customer service to support operational efficiency and promote a positive patient experience in an outpatient rehabilitation office. The role is responsible for patient scheduling, pre-registration, registration, insurance verification and authorization, and ensuring patients are cleared for outpatient rehabilitation visits. It also includes secretarial, billing, and clerical work, such as using the electronic medical record (EMR) to schedule follow-up and specialty appointments and process patient charges, coordinating referrals, preparing paperwork, collecting patient information, answering phones, and providing administrative support to office staff. The position requires an understanding of rehabilitation procedures and the patient history requirements for those procedures.

Requirements

High school diploma or equivalent.
One to two years of experience in a medical or healthcare office.
Knowledge of healthcare terminology, insurance authorization, and benefits.
Proficiency in healthcare terminology and billing practices.
Experience obtaining insurance authorizations and verifying benefits.

Nice To Haves

Associate's or bachelor's degree in a clinical or business field.
Bilingual ability.

Responsibilities

Greet and register arriving patients, complete registration forms, and verify insurance.
Answer incoming calls, assess their priority, and direct them according to urgency and subject matter.
Provide new patients with information before their visit in accordance with department policies, and enter or update patient demographics.
Collect co-payments and office charges as needed and explain office payment and billing policies to patients.
Schedule new-patient and follow-up appointments and inform patients of preparation requirements, including referrals and medical reports.
Perform patient scheduling, pre-registration, registration, insurance verification, and insurance authorization to ensure patients are cleared for outpatient rehabilitation visits.
Use the EMR to schedule follow-up and specialty appointments and process patient charges.
Coordinate referrals, prepare paperwork, and collect pertinent patient information.
Provide administrative support to office staff and perform other related duties as assigned.