Patient Access Representative - Per Diem

Shriners Hospitals for Children • Pasadena, CA

1d

About The Position

The Patient Access Representative is the first point of interaction for patients and caregivers. The role supports patients during significant life events by scheduling appointments, completing pre-registration and registration for new and existing patients, and sharing information about additional external financial resources. The representative also assists with scheduling issues and questions for providers, and maintains compliance with hospital and regulatory requirements by obtaining required consents.

This per-diem position handles incoming calls, greets and directs patients and families, maintains patient and insurance information, checks patients in for appointments or admissions, secures required treatment and billing authorizations, scans documents into the EHR, and verifies insurance coverage. The pay range is $23.00–$30.54 per hour, with compensation based on relevant experience and departmental equity.

Requirements

• High school diploma.
• Bilingual in English and Spanish.
• At least 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.

Responsibilities

• Answer incoming calls on the facility’s main operator line.
• Greet and direct patients and families arriving for appointments and treatment.
• Accurately enter and update patient information in the computer system.
• Enter and update patient insurance information.
• Check in patients arriving for scheduled appointments or admissions.
• Prepare required treatment and billing authorization forms and obtain signatures.
• Scan necessary documents into the EHR system.
• Verify insurance coverage for all patients receiving services.
• Schedule appointments, perform pre-registration and registration, and provide information about external financial resources.
• Assist patients with scheduling issues and questions for providers.
• Obtain required consents to maintain compliance with hospital and regulatory agencies.

What This Job Offers

• Education Level: High school or GED