Patient Access Representative - per diem

Geisinger • Lewistown, PA

20h • Onsite

About The Position

The Patient Access Representative provides front-line support to the department and coordinates and performs office activities effectively and efficiently. The role greets and registers incoming patients, supports patient checkout, and schedules future appointments as applicable. It is typically performed in an office environment. The representative is accountable for satisfying job-specific obligations and complying with organizational policies and procedures. The listed job elements are typical, not all-inclusive.

Requirements

• High school diploma or equivalent (GED) required.
• Minimum of 1 year of related work experience preferred.
• Skills in clinic support services, communication, computer literacy, customer service, health information systems (HIS), HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least 1 year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients as necessary.
• Provide kiosk support to facilitate check-in where applicable.
• Apply insurance rank guidelines to assign primary, secondary, and tertiary insurance for each encounter; read and interpret insurance responses.
• Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
• Communicate financial obligations, notify patients or guarantors of anticipated responsibility such as copays, deductibles, or coinsurance, and collect fees as appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
• Process multi-channel messages concerning patient or physician requests about appointments, referrals, prescriptions, and complaints.
• Post cash according to department guidelines.
• Work independently through work queues to ensure timely account resolution.
• Meet productivity and quality performance expectations.
• Maintain medical records accurately and process releases.
• Assist with referrals and pre-certifications at the time of the encounter.
• Maintain patient recall and reschedule lists appropriately.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partners.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED