Patient Access Representative - per diem

Geisinger•Lewistown, PA

2d•Onsite

About The Position

The Patient Access Representative provides front-line support and coordinates department office activities. The role greets and registers patients, supports checkout, and schedules future appointments as applicable. It also handles patient communications and financial transactions, maintains patient records, and assists with referrals and pre-certifications. Work is typically performed in an office environment. The employee is accountable for meeting job-specific obligations and complying with organizational policies and procedures.

Requirements

High school diploma or equivalent (GED).
Skills in clinic support services, communication, computer literacy, customer service, health information systems, HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, communicate changes, and provide kiosk support where applicable.
Apply insurance guidelines and rank primary, secondary, and tertiary coverage appropriately; read and interpret insurance responses.
Provide required disclosure and privacy information and obtain legal and financial signatures.
Explain patient financial obligations and collect applicable fees, copays, deductibles, or coinsurance.
Explain and complete required regulatory forms with patients.
Schedule follow-up appointments, including specialty or ancillary services when possible.
Process messages regarding appointment, referral, prescription, and complaint requests from patients or physicians.
Post cash according to department guidelines.
Independently work assigned queues to ensure timely account resolution.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain and appropriately use patient recall and reschedule lists.