Patient Access Representative - Per Diem

Geisinger • Mahanoy City, PA

1d • Onsite

About The Position

The Patient Access Representative provides front-line support for the department by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, supports check-out, schedules follow-up appointments, and helps patients understand and fulfill administrative and financial requirements. Work is typically performed in an office environment.

Requirements

• High school diploma or equivalent (GED).
• Skills in clerical work, communication, customer service, office politics, and confidentiality.
• Minimum of 1 year of related work experience is preferred.

Nice To Haves

• At least 1 year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients as necessary.
• Read and interpret insurance responses and assign primary, secondary, and tertiary insurance according to general guidelines and insurance-rank requirements.
• Provide required disclosures and privacy information and obtain necessary legal and financial signatures.
• Explain patients’ financial obligations and notify patients or guarantors of anticipated responsibility, including copays, deductibles, or coinsurance; collect fees as appropriate.
• Explain and complete necessary regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
• Process messages across multiple channels concerning appointments, referrals, prescriptions, and complaints from patients or physicians.
• Post cash according to department guidelines.
• Follow organizational and HIPAA guidelines, privacy practices, patient confidentiality requirements, and patient rights.
• Independently work assigned queues to ensure timely resolution of accounts.
• Meet productivity and quality performance expectations and maintain confidentiality.
• Maintain medical records accurately and process releases.
• Assist with referrals and pre-certifications at the time of the encounter.
• Use and maintain patient recall and reschedule lists appropriately.

Benefits

• 401(k) plan with automatic Geisinger contributions
• Free Care.com membership with discounted backup care
• Employee Assistance Program, including childcare, eldercare, and pet-care referrals; legal guidance; mental health visits; work-life support; and digital self-help tools
• MyHealth Rewards wellness program
• Healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage and domestic partner benefits

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED