OP Patient Access Representative (Per Diem)

St. Luke’s University Health Network•Hazleton, PA

About The Position

The Patient Access Representative manages the registration process for patients receiving care at St. Luke's University Health Network outpatient and/or Emergency Department locations. Responsibilities include identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting payments at the point of service, and addressing registration-related work queue items. The role coordinates with practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, accurate claims, and payment for services. Occasional travel between campuses or regional locations may be required. This is a per-diem position with hours scheduled as available. Sample sign-up hours may include weekdays, evenings, and weekends, with shifts between 6 a.m. and 8 p.m. depending on site hours. Some locations may require every-third-weekend coverage. Other listed locations include Mahanoy City and Pottsville.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and ability to type fluently, accurately, and quickly.
Ability to sit or stand for up to eight hours per day, including periods of four or more hours at a time.
Frequent use of hands and fingers for data entry.
Ability to walk frequently and push a wheelchair weighing up to 250 pounds.
Ability to occasionally carry or lift up to 15 pounds.
Hearing sufficient for normal conversation and general vision.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system and report possible identity theft situations for appropriate escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider information, diagnoses, insurance and guarantor verification, real-time eligibility checks, and point-of-service collections.
Resolve registration-related patient, account, and claim work queue errors; contact provider offices or review patient charts for diagnosis and medical-necessity information as needed.
Cross-train in all applicable areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policies when applicable.
Answer internal and external calls on the department or facility line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities, and assist patients with Welcome Kiosk and On My Way technology.
Monitor online self-scheduled patient arrivals and their progress through the visit.
Contact practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when absent from the chart before service.
Obtain medical license numbers, NPI, and UPIN information through appropriate websites for new outpatient provider entries.