Patient Access Services Representative Per Diem

Banner Health

8d•Onsite

About The Position

This per diem position is the first point of contact at a healthcare facility and assists patients with the administrative aspects of accessing medical treatment. It is based in a hospital setting and may include Emergency Department, inpatient, obstetrics, and outpatient services. The representative performs in-person patient intake and registration; provides customer service; verifies patient identity, insurance eligibility, benefits, and authorizations; prepares estimates; provides financial counseling; and collects patient liability. The role follows established policies, procedures, regulatory and accreditation requirements, and applicable professional standards. The position works Monday through Friday, 8:00 a.m. to 4:30 p.m., for 32 hours per week at Banner MD Anderson at Banner Boswell Medical Center in Sun City, Arizona. Registry/per diem positions are used as needed, have no guaranteed hours, and do not include a medical benefits package. The representative works independently under regular supervision in a high-volume, fast-paced clinical environment, prioritizing work and supporting timely patient care. The position may cover multiple services, potentially 24/7. Banner Staffing Services team members may apply at any time as internal applicants for regular opportunities within Banner Health. Post-offer occupational health physical assessment, drug screen, and background check are required.

Requirements

High school diploma or GED.
Customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes normally acquired through one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently and collaboratively in a team environment.
Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software, and typing ability.
For employees working at the specified Banner behavioral health facilities or behavioral health clinical settings serving children: an Arizona Fingerprint Clearance Card at hire and maintained throughout employment, and signing an Arizona Criminal History Affidavit upon hire.
Completion of a post-offer occupational health physical assessment, drug screen, and background check, including employment, criminal, and education checks.

Nice To Haves

Associate’s degree.
CRCR (Certified Revenue Cycle Representative) certification from the Healthcare Financial Management Association (HFMA).
CHAA (Certified Healthcare Access Associate) certification from the National Association of Healthcare Access Management (NAHAM).
Knowledge of medical terminology or healthcare systems.
Additional related education and/or experience.

Responsibilities

Verify patient demographics and accurately enter information into the electronic health record, documenting accounts thoroughly to support reimbursement and minimize denials or penalties.
Support patient access across services including inpatient, observation, emergency, obstetrics, surgery, and imaging; coverage may be needed across services 24/7.
Apply insurance guidelines and verify, read, and understand insurance benefits.
Provide a positive patient experience through effective communication and customer service.
Understand payer authorization guidelines and submit timely notifications through various systems to reduce or eliminate denials; meet registration-related performance indicators set by management.
Obtain required federal and state compliance information, consents, and insurance documentation, including accurately completing hospital-based CMS compliance forms.
Discuss financial liability with patients and families; collect patient liability in full, assist with Banner Line of Credit applications, establish payment plans, and assist with Banner Financial Assistance applications.
Perform other patient and financial services tasks as assigned, which may include transporting patients, training new hires, recapping or posting daily deposits, and other team assignments.
Work independently under regular supervision, adapt to a fast-paced clinical environment, use critical thinking and independent decision-making, and prioritize work to support appropriate and timely patient care.
Follow established policies, procedures, regulatory and accreditation requirements, and professional standards; demonstrate Banner Health core and leader behaviors and provide excellent service.