Acute Patient Access Services Representative Per Diem

Banner Health•Torrington, WY

2d•Onsite

About The Position

This hospital-based position is the first point of contact for patients accessing medical treatment. The representative provides in-person intake and registration across services that may include the Emergency Department, inpatient care, obstetrics, outpatient services, surgery, and imaging. The role includes delivering customer service, verifying patient identity and demographics, obtaining insurance authorizations, verifying eligibility and benefits, generating service estimates, providing financial counseling, and collecting patient liability. The representative also resolves customer issues and supports accurate, compliant documentation and timely registration to help maximize reimbursement and minimize denials. The position works independently under regular supervision in a high-volume, fast-paced clinical environment. It requires adaptability, critical thinking, independent decision-making, and the ability to prioritize work while supporting timely patient care. The role may cover services 24/7 and may include other Patient Access Services assignments, such as transporting patients, training new hires, or handling daily deposits. New hires must attend New Hire Orientation and Patient Access Services training. Acute Patient Access training takes place during the first four weeks, Monday through Friday during standard business hours. The position is per diem, does not guarantee hours, and does not offer benefits. Shifts are scheduled between Monday and Saturday, 7:00 a.m. and 7:30 p.m.; an on-call evening rotation and mandatory holiday rotation apply. A flat $1-per-hour weekend differential and a 15% night-shift differential apply when applicable.

Requirements

High school diploma or GED.
Customer service skills or knowledge of patient financial services, financial or collection services, or insurance processes, normally acquired through one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision.
Ability to work independently and collaboratively in a team environment.
Strong interpersonal, oral, and written communication skills.
Knowledge of common office software, including word processing, spreadsheet, and database software, and typing ability.
Ability to adapt, think critically, make independent decisions, and prioritize work in a high-volume clinical environment.

Nice To Haves

Associate’s degree.
CRCR (Certified Revenue Cycle Representative) certification from HFMA.
CHAA (Certified Healthcare Access Associate) certification from NAHAM.
Knowledge of medical terminology or healthcare systems.
Additional related education and/or experience.

Responsibilities

Greet patients, confirm identity using positive identification protocols, and complete patient intake and registration.
Verify patient demographics and accurately enter information into the electronic health record, documenting accounts thoroughly.
Verify insurance eligibility, benefits, and guidelines across a range of hospital services.
Obtain payer authorizations and submit timely notifications using applicable systems to reduce or eliminate denials.
Obtain required federal and state compliance information, consents, and insurance documentation, including applicable CMS forms.
Discuss financial liability with patients and families, collect patient responsibility, and assist with Banner Line of Credit applications, payment plans, and financial assistance applications.
Generate patient estimates for services and provide financial counseling.
Deliver a positive patient experience through effective communication and customer service.
Collaborate with clinical teams and other stakeholders to support patient flow and satisfaction.
Use multiple computer applications and systems for intake, registration, and record-keeping.
Resolve customer issues and meet registration-related performance indicators.
Perform other Patient Access Services assignments as needed, which may include transporting patients, training new hires, and recapping or posting daily deposits.