Patient Access Representative - Per Diem

Geisinger • Scranton, PA

2d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient checkout, and schedules future appointments as applicable. Work is typically performed in an office environment. The employee is accountable for satisfying job-specific obligations and complying with organizational policies and procedures.

Requirements

• High school diploma or equivalent (GED) required.
• Skills in clinic support services, communication, computer literacy, customer service, health information systems, HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least one year of related work experience preferred.

Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Complete check-in procedures, monitor patient wait times, communicate changes to patients, and provide kiosk support where applicable.
• Apply general guidelines and insurance ranking requirements to assign primary, secondary, and tertiary insurance per encounter; read and interpret insurance responses.
• Provide patients with required disclosures and privacy information and obtain necessary legal and financial signatures.
• Explain financial obligations and collect fees at the time of service as appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
• Process messages through multiple channels concerning appointment, referral, prescription, and complaint requests from patients or physicians.
• Notify patients or guarantors of anticipated financial responsibility, including copayments, deductibles, and coinsurance, and collect amounts due as appropriate.
• Perform cash posting according to department guidelines.
• Independently work work queues to ensure timely resolution of accounts.
• Meet productivity and quality performance expectations.
• Maintain and release medical records accurately.
• Assist with referrals and pre-certifications at the time of the encounter.
• Use and maintain patient recall and reschedule lists appropriately.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner benefits.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED