Patient Service Representative (Rehab, Outpatient) - Per diem

Hartford Healthcare•Torrington, CT

About The Position

The Patient Service Representative provides professional customer service to support operational efficiency and a positive patient experience in a rehabilitation outpatient office. The role handles patient scheduling, pre-registration and registration, insurance verification and authorization, and ensures patients are cleared for outpatient rehabilitation visits. It also includes secretarial, billing, and clerical work such as using the electronic medical record (EMR) to schedule appointments and process charges, coordinating referrals, preparing paperwork, collecting patient information, answering phones, and providing administrative support to office staff. The position requires understanding rehabilitation procedures and the patient-history requirements associated with them.

Requirements

High school diploma or equivalent required.
One to two years of experience in a medical or healthcare office.
Knowledge of healthcare terminology, insurance authorization, and benefits.
Proficiency in healthcare terminology and billing practices, with experience obtaining authorizations and benefits.

Nice To Haves

Associate's or bachelor's degree in a clinical or business field.
Bilingual skills.

Responsibilities

Greet and register arriving patients, complete registration forms, and verify insurance.
Answer incoming calls, assess their priority, and direct them according to urgency and subject matter.
Provide new patients with information before their visit in accordance with department policies, and enter or update patient demographics.
Collect co-payments and office charges as needed and explain office payment and billing policies.
Schedule new patient appointments and explain essential preparation requirements, such as referrals and medical reports.
Schedule follow-up appointments and complete necessary requisition forms and pre-certification exams.
Address and resolve patient or clinician issues, escalating concerns to a team lead or manager when necessary.
Reconcile billing and co-payments, and refer payment or insurance problems to the Billing Department.
Maintain inventory of office or clinical supplies and keep the reception area orderly.
Provide backup support to other front desk staff and perform other duties in support of efficient site operations.
Collaborate with colleagues across the system to improve processes, workflow, outcomes, and patient experience.