Patient Service Rep (Surgery Scheduler) Urology Ft Thomas/Florence

St. Elizabeth Healthcare•Newport, KY

10d

About The Position

The Patient Service Representative II / Surgery Scheduler works at the Ft. Thomas and Florence offices and reports to the Practice Manager or Team Leader. The role primarily collects accurate patient demographic and insurance information to support the patient revenue cycle. Depending on practice operations, responsibilities may also include collecting and handling payments, providing customer service, answering phones, entering information into the electronic medical record, scheduling tests, processing referrals, and other duties as assigned. The position is responsible for following OSHA and HIPAA regulations and completing duties necessary for business operations. The role requires a high school diploma or GED and at least one year of customer service experience. Medical office experience is desired, as is knowledge of Excel, Word, Outlook, and PowerPoint.

Requirements

High school diploma or GED.
At least one year of experience in a customer service role.
Knowledge of Excel, Word, Outlook, and PowerPoint.

Nice To Haves

Medical office experience.

Responsibilities

Schedule patient appointments by phone or in person, matching clinician availability with patient preferences.
Communicate with physicians, clinicians, and other staff about scheduling-related patient concerns or issues.
Verify patient demographic information.
Verify current insurance information and update practice management and electronic medical record systems.
Collect copays, self-payments, and outstanding balances.
Ensure patient encounter information is complete, accurate, and ready for charge entry.
Complete daily closeout procedures according to requirements and company policy.
Complete referral processing, outpatient test scheduling, and pre-certification.
File and distribute patient information and incoming mail.
Distribute patient requests accurately and promptly.
Work with the central billing office on requests in a timely manner.
Complete paper and electronic medical record reports.
Communicate about or order supplies as needed.
Type correspondence and reports.
Use customer service principles and techniques to assist patients calmly and pleasantly.
Prepare new patient records.
Answer telephones within three rings and provide helpful, friendly service.
Complete other assigned duties in a timely, thorough, and accurate manner.
Comply with OSHA and HIPAA regulations.