Patient Service Rep - Vascular Surgery

Cedars-Sinai•Beverly Hills, CA

10d•$25 - $34

About The Position

The Patient Service Rep supports patient relations and service delivery for Cedars-Sinai Medical Network. The role handles incoming calls and helps patients navigate services, schedules appointments, completes registrations, collects payments and co-payments, and maintains accurate patient demographic and insurance information. It also supports physician schedules, patient care flow, referrals, authorizations, correspondence, and CS-Link message pools while following department procedures and infection-prevention standards.

Requirements

High school diploma or GED preferred.
Two years of experience as a Patient Service Rep in an outpatient medical office setting preferred.

Nice To Haves

High school diploma or GED.
Two years of experience as a Patient Service Rep in an outpatient medical office setting.

Responsibilities

Provide outstanding customer service by taking, prioritizing, and resolving calls and patient needs for a multi-specialty team.
Greet patients, help resolve patient issues, and escalate issues as needed.
Check patients in and out; collect co-payments, issue receipts, reconcile payments, and verify demographic and insurance information in CS-Link.
Schedule appointments, complete patient registration, collect patient payments, and provide patient service.
Assist with managing physician schedules and identify opportunities for improvement; handle patient and provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manage patient care flow and help monitor CS-Link message pools and standard work.
Monitor personal workflow and identify opportunities for improvement.
Explain policies, procedures, or services to patients using administrative knowledge.
Participate in daily huddles and staff meetings.
Promote and practice infection-prevention standards and follow department policies and procedures.