Patient Service Rep I - Orthopedic Surgery

Health First Careers • Viera West, FL

4d

About The Position

The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completing patient registration documentation, scheduling appointments, and assisting with departmental projects and clerical duties. The role responds to patients’ needs, coordinates appointments and referrals, maintains patient information, supports financial communications and collections, and performs daily payment reconciliation and preparation for scheduled patients.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel.
• Excellent verbal and written communication skills.
• Ability to relate well to all customers.
• Knowledge of healthcare terminology.

Nice To Haves

• Associate’s degree in a relevant field.
• Five years of healthcare office experience.
• American Heart Association (AHA) HeartSaver CPR AED course certification.

Responsibilities

• Respond to customers’ needs in a timely and professional manner.
• Answer telephone calls courteously and tactfully, direct calls, return messages to the appropriate party, and take complete and accurate messages.
• Facilitate patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtain patient demographic and insurance information and accurately enter it into the patient management system.
• Obtain required consent signatures and distribute patient information and compliance literature.
• Verify patient insurance eligibility using assigned tools and update account information as needed.
• Prepare estimates of anticipated service prices before services are performed and communicate the information to patients.
• Collect current and past-due patient responsibility balances before services are rendered.
• Perform daily reconciliation, balancing, and cash-out procedures, and enter payments into the practice management system.
• Prepare the next day’s work for all scheduled patients.
• Assist with departmental projects and clerical duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED