Patient Service Rep I

Axia Women's Health • Indianapolis, IN

1d • Onsite

About The Position

The Patient Service Representative I (PSR I) helps provide a seamless, positive experience for patients at Axia Women’s Health. As an initial and final point of contact for in-office visitors and incoming callers, the PSR I provides customer service and manages front-desk responsibilities, including appointment scheduling and changes, responding to patient inquiries, and supporting administrative workflows. The role is based at South Care Center in Indianapolis, Indiana, with office hours Monday through Friday, 8:00 a.m. to 4:30 p.m. The position may require a flexible schedule and coverage at satellite locations as needed.

The PSR I works collaboratively with clinical colleagues, management, and other staff to support efficient practice operations. The role requires following practice policies and procedures, including HIPAA and OSHA requirements, and contributing to a professional, positive work environment aligned with Axia Women’s Health’s mission, vision, and values.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time management and ability to prioritize tasks and patients efficiently.
• Ability to work collaboratively in a team environment.
• Adaptability and ability to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
• Authorization to work in the United States on a full-time basis; hired applicants must verify identity and work eligibility and complete the required employment eligibility verification form.

Nice To Haves

• Medical Receptionist or Patient Service Representative experience.

Responsibilities

• Greet patients and visitors professionally, provide assistance, and direct them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to exam rooms.
• Route phone calls promptly and professionally using direct transfer, paging, voicemail, or redirection as appropriate.
• Retrieve and route messages from the answering service.
• Screen solicitors courteously for relevance to the care center’s needs.
• Register new and existing patients and activate patient files.
• Collect and record copayments as required.
• Verify patient insurance eligibility and communicate benefit limitations clearly.
• Assist with scheduling appointments and follow-up visits.
• Document patient encounters accurately and in detail.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with standard operating procedures and policies, including HIPAA and OSHA, and adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Represent the organization’s mission, vision, and values in daily activities; maintain ethical behavior, integrity, and professionalism.
• Contribute to a positive work environment aligned with organizational goals and objectives.
• Perform other duties as assigned.

Benefits

• Choice of multiple medical insurance plans, with benefits beginning the first of the month after starting.
• Dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, and pet insurance options.
• 401(k) matching.
• Generous paid time off, with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Company-paid life insurance, short-term disability, and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED