Patient Service Rep I

McDonough Center for Family Dentistry • Mcdonough, GA

1d • Remote

About The Position

The Patient Service Representative works in NADG’s expanding Patient Service Center, handling high volumes of calls and appointment scheduling while helping patients understand services offered by partnered dental practices. The role presents offers, responds to objections, uses product knowledge to explain available solutions, and supports patients by addressing concerns and coordinating with practice teams. Representatives use company databases and software to track progress, collect or update patient information, and handle sensitive information in accordance with company policies and applicable laws and regulations. The position is full-time, 40 hours per week, and requires the employee to be in the Eastern Time Zone. Operating hours vary: Monday through Thursday from 7:30 a.m. to 5:30 p.m., Friday from 8:00 a.m. to 4:30 p.m., and rotating Saturdays from 8:00 a.m. to 3:00 p.m. Training is Monday through Friday from 8:00 a.m. to 4:30 p.m. Eastern Time. Pay is $16.00 per hour, based on experience. The role requires reliable high-speed internet and a private home workspace.

Requirements

• At least 2 years of experience providing superior customer service.
• Strong computer skills, including typing at least 45 words per minute and multitasking across different software and programs while maintaining a conversation.
• Reliable high-speed internet.
• A private workspace at home.
• Must be in the Eastern Time Zone.

Nice To Haves

• Experience with Microsoft Office products, including Word, Excel, and Outlook.

Responsibilities

• Receive and respond to a high volume of daily calls.
• Present offers to patients and address objections to scheduling appointments.
• Schedule a high volume of appointments.
• Use product knowledge to explain solutions available through the practices.
• Use company databases and software to track progress.
• Apply problem-solving skills and take ownership of patient concerns, issues, and solutions.
• Work with practice teams to resolve patient needs in a timely manner.
• Handle sensitive and critical information in accordance with company policies, laws, and regulations.
• Collect missing information and update outdated information.
• Consistently meet and exceed department key performance indicators.
• Work all scheduled workdays and hours and report to work on time.
• Participate in company contests and incentives.
• Complete other special projects or responsibilities as assigned.

Benefits

• Comprehensive benefits package including 401(k).
• Paid time off for full-time and part-time team members, increasing with career tenure.
• Opportunities for career growth and continuing education.
• Professional and flexible atmosphere that supports freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed