Patient Service Rep I

Axia Women's Health • Bridgewater Township, NJ

5h • $18 - $21 • Onsite

About The Position

Axia Women’s Health is hiring a Patient Services Representative (PSR) I for check-in and check-out at Somerset OBGYN in Bridgewater, New Jersey. The PSR I is both the initial and final point of contact for in-office visitors and incoming callers, providing a positive patient experience and supporting daily administrative workflows. Responsibilities include scheduling and modifying appointments, responding to patient inquiries, collecting patient balances, and scheduling patients’ next annual exam appointments. Office hours are 9 a.m.–5 p.m., with one alternating evening shift from 12 p.m.–7:30 p.m. on a Monday or Wednesday.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time-management and prioritization skills.
• Ability to work collaboratively in a team environment.
• Adaptability when priorities and conditions change.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

• Medical receptionist or Patient Service Representative experience.

Responsibilities

• Collect and record copayments as required.
• Verify patient insurance eligibility and communicate benefit limitations.
• Register new and existing patients and activate patient files.
• Communicate with the clinical team as needed.
• Route phone calls promptly and professionally by direct transfer, paging, voicemail, or redirection.
• Retrieve and appropriately route messages from the answering service.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with standard operating procedures and policies, including HIPAA and OSHA requirements.
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Uphold the organization's mission, vision, and values, and demonstrate ethical behavior, integrity, and professionalism.
• Contribute to a positive work environment aligned with organizational goals.
• Perform other duties as assigned.

Benefits

• Full-time benefit eligibility begins on the first of the month after hire.
• Immediate 401(k) matching contribution with no vesting period.
• Generous paid time off, with additional time off for volunteering.
• Choice of multiple medical insurance plans.
• Access to Axia providers at little to no cost through Axia medical insurance.
• Axia-paid life insurance and short- and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.
• Additional insurance options, including dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft, long-term care, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED