Patient Service Rep

Mass General Brigham•Marblehead, MA

19h•$22 - $35•Onsite

About The Position

Oversee and perform outpatient registration and scheduling activities while supporting other front-office staff. Coordinate demographic and insurance intake, computerized registration, patient scheduling, and insurance coverage verification with a customer-service-oriented approach. Orient patients to the center and coordinate additional patient services as needed. The role requires patient care. Advanced Patient Service Representative responsibilities also include demonstrating advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement.

Requirements

High school diploma or equivalent required.
Two years of experience in a medical or physician's office setting and/or experience with insurance benefits.
Computer proficiency required.
Highly developed communication and interpersonal skills, including the ability to work with a diverse population.
Ability to work independently, be self-directed, and contribute as a team member.
Ability to anticipate challenges and develop and implement strategies to address them.
High level of service delivery.
Initiative and ability to prioritize work, meet deadlines, and adapt to changing situations.
Attention to detail.

Nice To Haves

Associate's degree in a related field preferred.
Two to three years of experience preferred.
Microsoft Office applications experience preferred, with ability to learn new software.

Responsibilities

Support center team members by answering phones, assisting customers, and performing cross-trained responsibilities.
Support staff orientation and ongoing development to help achieve performance standards.
Maintain daily scheduling status and address potential problems with corrective actions.
Complete patient pre-registration, registration, insurance verification, and scheduling according to center standards.
Greet and assist patients and notify appropriate staff of patient arrivals.
Perform administrative duties, including answering phones, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, tracking supplies, sorting mail, and other duties according to center guidelines.
Set up, maintain, and discharge medical records in a timely manner according to center guidelines.
Process monthly patient satisfaction questionnaires for current patients according to center standards.
Deliver customer service to achieve stated goals.
Record insurance approvals and documentation in medical records and computer systems according to center standards.
Enter and reconcile therapy charges as assigned.
Complete additional department, organization, or network activities according to established objectives.
Uphold Spaulding Rehabilitation organizational values of Innovation, Collaboration, Accountability, Respect, and Excellence.
For the Advanced Patient Service Representative role, complete six annual initiatives described in the administrative ladder application.