Patient Service Rep

Riverview Health•Noblesville, IN

12h

About The Position

Meet and greet patients, respond to phone calls, and check patients in and out of the physician office. Maintain accurate financial and patient records and schedule referral appointments. The role is flexible to work in both the front and back office. The Patient Service Rep supports patient scheduling and referrals, registration and insurance updates, electronic medical record maintenance, payment processing, office communications, and supply management. The role also supports other departments as needed and follows applicable hospital and department policies, procedures, and protocols.

Requirements

High school diploma or equivalent.
Previous customer service experience.
No license or certification required.

Nice To Haves

Specialized training in office administrative skills, such as computers, software, and data entry.
One or more years of office administrative experience and customer service.

Responsibilities

Complete requirements for checking patients in and out of the medical office.
Assist with patient scheduling, make appointments, and arrange referrals for testing or other specialists while ensuring medical orders are met.
Greet patients in a friendly and courteous manner and present as trustworthy and cooperative.
Document patient phone messages accurately.
Obtain registration documents and register patients; update demographic and insurance information.
Update electronic medical records and maintain records to meet compliance requirements.
Communicate necessary information and maintain patient files and records in a timely manner.
Secure patient medical records and scan them into charts; assume information-management responsibilities for patients’ electronic medical records.
Collect co-payments, post outstanding balances, receive payments, and prepare bank deposits.
Balance and batch electronic credit card transactions and verify deposit totals with a supervisor.
Prepare financial documents and maintain and reconcile the cash drawer.
Process interoffice mail and faxed documentation; distribute and organize materials appropriately.
Enter drug samples when asked and maintain educational supplies.
Assist other departments when needed and attend staff meetings.
Use a computer for scheduling, registration, and other record keeping; use the phone, fax, copier, and scanner daily.
Maintain office supplies or communicate supply needs.
Comply with applicable hospital and department policies, procedures, and protocols.
Notify management of workload changes to maximize productivity.
Resolve and follow up on challenging occurrences or situations.
Maintain a positive attitude toward patients, physicians, co-workers, management, and other hospital staff; contribute to team building and maintain a team-oriented approach.
Perform other duties as assigned.