Patient Service Rep I
About The Position
The Patient Service Representative I (PSR I) supports a seamless, positive experience for patients at Axia Women’s Health. As an initial and final point of contact for in-office visitors and incoming callers, the PSR I provides customer service and manages front-desk responsibilities, including appointment scheduling and changes, responding to patient inquiries, and supporting administrative workflows. The role is primarily based at the Downingtown office, with additional coverage needs in West Chester, Kennett Square, and Exton, Pennsylvania. The PSR I helps ensure patient interactions reflect Axia’s commitment to quality, compassion, and efficiency.
Requirements
- High school diploma or equivalent.
- Excellent written and verbal communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Compassionate and empathetic approach toward patients.
- Strong time-management skills and ability to prioritize tasks and patients.
- Ability to collaborate within a team environment.
- Adaptability to changing priorities and conditions.
- Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
- Must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Medical Receptionist or Patient Service Representative experience.
Responsibilities
- Greet patients and visitors professionally, provide assistance, and direct them to the appropriate waiting area.
- Notify appropriate personnel to meet and escort patients to exam rooms.
- Route phone calls promptly and professionally through direct transfer, paging, voicemail, or redirection.
- Retrieve and appropriately route messages from the answering service.
- Screen solicitors courteously for relevance to the care center’s needs.
- Register new and existing patients and activate patient files.
- Collect and record copayments as required.
- Verify patient insurance eligibility and communicate benefit limitations clearly.
- Assist with scheduling appointments and follow-up visits.
- Document patient encounters accurately and in detail.
- Provide additional support to patients and medical staff as needed.
- Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
- Comply with standard operating procedures and policies, including HIPAA and OSHA requirements, and adhere to practice policies, procedures, and protocols.
- Participate in team meetings and contribute to quality improvement initiatives.
- Represent the organization’s mission, vision, and values through ethical, professional conduct and integrity.
- Contribute to a positive work environment aligned with organizational goals and objectives.
- Perform other duties as assigned.
Benefits
- Multiple medical insurance plan options, with eligibility beginning the first of the month after starting.
- Dental insurance.
- Vision insurance.
- Supplemental life insurance.
- Flexible spending account (FSA).
- Health savings account (HSA).
- Identity theft insurance.
- Long-term care insurance.
- Pet insurance.
- 401(k) matching.
- Generous paid time off, with additional time off for volunteering.
- Access to Axia providers at little to no cost through Axia’s medical insurance.
- Company-paid life insurance.
- Short-term and long-term disability insurance.
- Free counseling for colleagues and family members, including parents and parents-in-law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
