Patient Service Rep I

Axia Women's Health•Downingtown, PA

5d•Onsite

About The Position

The Patient Service Representative I (PSR I) supports a seamless, positive experience for patients at Axia Women’s Health. As an initial and final point of contact for in-office visitors and callers, the PSR I provides customer service while managing front-desk responsibilities, including scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The role is based primarily at the Downingtown office, with additional coverage needs at the West Chester, Kennett Square, and Exton offices. The PSR I helps ensure patient interactions reflect Axia’s commitment to quality, compassion, and efficiency. The position works collaboratively with clinical colleagues, management, and other staff, follows practice policies and procedures, and supports an ethical, professional, and positive work environment. The role requires a high school diploma or equivalent. Medical receptionist or patient service representative experience is preferred but not required.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude toward patients.
Strong time-management skills and ability to prioritize tasks and patients efficiently.
Ability to collaborate effectively within a team.
Adaptability to changing priorities and conditions.
Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Medical receptionist or Patient Service Representative experience.

Responsibilities

Greet patients and visitors professionally and courteously, assist them, and direct them to the appropriate waiting area.
Notify appropriate personnel to meet and escort patients to exam rooms.
Promptly and professionally route phone calls by direct transfer, paging, voicemail, or redirection as appropriate.
Retrieve and appropriately route messages from the answering service.
Screen solicitors courteously for relevance to the care center’s needs.
Register new and existing patients and activate patient files.
Collect and record copayments as required.
Verify patient insurance eligibility and clearly communicate benefit limitations.
Assist with scheduling patient appointments and follow-up visits.
Ensure accurate and detailed documentation of patient encounters.
Provide additional support to patients and medical staff as needed.
Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
Comply with Standard Operating Procedures and policies, including HIPAA and OSHA requirements, and adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Demonstrate the organization’s mission, vision, and values in daily work; uphold ethical behavior, integrity, and professionalism.
Contribute to a positive work environment aligned with organizational goals and objectives.
Perform other duties as assigned.
Provide coverage at satellite locations as needed.

Benefits

Choice of multiple medical insurance plans, with benefits beginning the first of the month after starting.
Dental insurance.
Vision insurance.
Supplemental life insurance.
Flexible spending account (FSA).
Health savings account (HSA).
Identity theft protection.
Long-term care insurance.
Pet insurance.
401(k) matching.
Generous paid time off, with additional time off for volunteering.
Access to Axia providers at little to no cost through Axia’s medical insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Free counseling for colleagues and family members, including parents and parents-in-law.