Patient Service Rep I

Axia Women's Health • Bridgewater, NJ

4d • Onsite

About The Position

The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for patients at Axia Women’s Health. As an initial and final point of contact for in-office visitors and incoming callers, the PSR I provides customer service and manages front-desk responsibilities, including scheduling and modifying appointments, responding to patient inquiries, collecting patient balances, scheduling next-year annual exam appointments, and supporting daily administrative workflows. The position is at Somerset OBGYN in Bridgewater, New Jersey. Office hours are 9 a.m.–5 p.m., with one alternating evening shift from 12 p.m.–7:30 p.m. on a Monday or Wednesday.

The PSR I supports patients and medical staff, communicates with clinical colleagues, and contributes to efficient practice operations. The role requires compliance with standard operating procedures and policies, including HIPAA and OSHA, as well as professionalism, compassion, adaptability, and a commitment to Axia Women’s Health’s mission, vision, and values. Coverage at satellite locations may be needed.

This is a full-time position. The listed pay range is $18–$21 per hour. Final offers depend on factors including skills, experience, location, and qualifications.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time-management skills and ability to prioritize tasks and patients efficiently.
• Ability to work collaboratively in a team environment.
• Adaptability and ability to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Medical receptionist or patient service representative experience.

Responsibilities

• Collect and record patient copayments as required.
• Verify patient insurance eligibility and communicate benefit limitations clearly.
• Register new and existing patients and activate patient files.
• Communicate with the clinical team as needed.
• Route phone calls promptly and professionally by direct transfer, paging, voicemail, or redirection.
• Retrieve and appropriately route messages from the answering service.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure patient encounters are documented accurately and in detail.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with standard operating procedures and policies, including HIPAA and OSHA, and follow practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate the organization's mission, vision, and values in daily work, maintaining ethical behavior, integrity, and professionalism.
• Contribute to a positive work environment aligned with organizational goals and objectives.
• Perform other duties as assigned.
• Provide coverage at satellite locations as needed.

Benefits

• 401(k) matching contribution available immediately with no vesting period.
• Generous paid time off, with additional time off for volunteering.
• Choice of multiple medical insurance plans.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term disability, and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.
• Optional dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft, long-term care, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED